Booking Terms & Conditions For Old Manor Holiday Cottages

Old Manor Holiday Cottages
Nick & Sue Lambert
The Old Manor, Twyning, Tewkesbury
Gloucestershire GL20 6DB, United Kingdom
Telephone: 01684 293001

By making a booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Accommodation bookings can be made by phone, using the online "book now" button or contact form on our website, by email or by post. Booking requests will be confirmed by email and dates requested should not be considered firm bookings or relied upon until you have received the full booking confirmation. All bookings are subject to receipt of full payment prior to arrival.

The price of the accommodation is as per the booking confirmation.  The price includes: Electricity, linen, towels, cleaning, hot water, central heating.

A non-refundable deposit of 30% of the total booking cost is payable at time of booking. The balance is due 6 weeks prior to the start date of the booking. Full payment is required at time of booking for bookings made within 6 weeks of the start date. Full payment is required at time of booking for late availability and special offer bookings. Payment by online bank transfer or cheque is appreciated but we are able to accept online payment by Credit card, Debit card and Paypal. Cheques should be made payable to Old Manor Products.

Cancellation and Insurance
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £10.00 administration fee. Please note that your deposit is not refundable under any circumstances. You may wish to take out  your own cancellation insurance to cover this cost.

Sorry, we cannot accommodate children under 12 years old at Old Manor Holiday Cottages.

Smoking is not permitted in Old Manor Holiday Cottages

Sorry, we do not allow pets at Old Manor Holiday Cottages.

Guests’ right to occupy the property may be forfeited without compensation if:-
More people than declared at the time of booking or before the commencement of the booking and/or the number the property holds, attempt to take up occupation. Guests are entertained without our express prior permission. Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance. No parties are permitted at the property.

Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Your accommodation will be available to you on the day of arrival as per the time stated on your booking confirmation, unless otherwise agreed. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing the cottage.

Late Arrival Procedure
Please ensure you contact us in advance to let us know if you will be arriving later than 5.30pm.

Please be ready to leave the accommodation by 10.30am on the day of departure, unless otherwise arranged. If you are planning to leave earlier than 10.30am please let us know at least one day before departure.

Damages and Breakages
Please take care when staying in the cottage. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s).  We will not share your details with any third party.

The Old Manor Holiday Cottages website puts cookies (small data files) on your computer or handheld device. We only use cookies for website data analysis to help us work out how the website is being used, helping us to improve the performance and usability of the site. By using and browsing the Old Manor Holiday Cottages website, you consent to cookies being used for the above purposes. If you do not consent, you must disable cookies or refrain from using the site.

Please contact us if you have any queries about the cottage or the booking terms.